Return & Exchange Policy

At Arovia, your satisfaction is our priority.
However, due to the intimate nature of our products and strict hygiene standards, we do not accept returns or exchanges on any orders.

❌ No Returns or Exchanges

Please note:

• No returns for any reason (including size, fit, or personal preference)

• No exchanges

• All sales are final

🛍️ Exception — Only If Damaged or Wrong Product Received

We will assist you only if:

• You receive a damaged or defective product, or

• You receive a different product than what you ordered.

In such cases, we will offer a replacement or a refund.

To qualify, you must provide:

• A full unboxing video (from unopened package to product reveal)

• Clear photos of the issue

• Order number & details of the problem

How to Report a Damaged or Wrong Product

Contact us within 24 hours of delivery:

📧 Email: hello@aroviaofficial.com
📞 Call/WhatsApp: (+91) 9319837951

Include:

• Order number

• Brief description of the issue

• Clear photos

• Full unboxing video

Our team will review and respond within 24 hours.

Resolution Process (Only for Damaged/Wrong Product)

• Review of your request: 2–3 working days

• If approved:

  • Replacement will be shipped, or

  • Refund will be initiated

• Total processing time: 5–7 working days

❗ Order Cancellations

• Cancellations allowed only before dispatch

• Once the order is shipped, cancellation is not possible

Need Help?

📧 Email: hello@aroviaofficial.com
📞 Call/WhatsApp: (+91) 9319837951